Csu: itil v3 role of key performance indicators (kpis) as part of csi

This video introduces the concept of the role of key performance indicators (KPIs) as part of Continual Service Improvement as explained in the ITIL v3 volume Continual Service Improvement. Thevideo is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in [...]