Csu: itil v3 continual service improvement (csi) model

This video introduces the concept of the Continual Service Improvement (CSI) Model explained in the ITIL v3 volume Continual Service Improvement. Thevideo is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and [...]