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Csu: itil v3 the 4 ps of it service management

By admin ⋅ August 16, 2009 ⋅ Post a comment
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This video introduces the concept of the 4 Ps of IT Service Management as explained in the ITIL v3 volume Service Design. Thevideo is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ……





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