This video introduces the concept of a known error database (KEDB) as explained in the ITIL v3 volume Service Operation. Thevideo is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ……