[slideshare 68627 the-business-of-it-understanding-itil-and-how-to-run-it-as-a-business1277]
If IT is to be successful at running as a business and demonstrating value, IT must move from a functional view, or in the case of the enlightened, a process view, to a services view. This is a transformational journey for most organizations, one that requires leadership, sponsorship, structure and discipline to achieve. [...]
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